Dan Mørkbak Sørensen

almost 4 years ago i discussed this completely obvious and simple feature was missing with a support rep. Already at that time there were a 9 year old feature request to add it....

 

The word pathetic is comming to mind, back then i was recommended a 3rd party app (split n close) that we have tried using for a couple of years, but it was always very cluncky, so only used in very specific scenarios. Lo'and'behold now it requires subscription to use most features... Somehow im not surprised and im straight back to pathetic. Its  SO obvious a feature, especially when the ticket processing of Zendesk is quite keen on placing new mails into older tickets.

Comeon Zendesk - you do a lot of things right, but you also to very simple things very wrong.

It shouldnt take 9 years to implement a split functionality, and it shouldn't take 5 to implement branded templates for emails..