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Sagi Welzman

Data ingresso 15 apr 2021

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Ultima attività 10 gen 2025

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Sagi Welzman ha commentato,

CommentoThird party and social messaging channels

Aimee Spanier 
In order to complete the Messages of Business account in the Apple Business Register portal, it is  required to select a messaging provider.  
Zendesk does not appear on the list 

Visualizza commento · Data ultimo post: 10 gen 2025 · Sagi Welzman

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Sagi Welzman ha commentato,

CommentoTicket automation and collaboration

Does this apply to social messaging as well ?  

Visualizza commento · Data ultimo post: 19 ago 2024 · Sagi Welzman

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Sagi Welzman ha commentato,

CommentoAnnouncements

100% agree with Zoe Goble

 

Visualizza commento · Data ultimo post: 08 dic 2023 · Sagi Welzman

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Sagi Welzman ha commentato,

CommentoTicket basics

Can these app shortcuts be configured only by admin  ? 

Visualizza commento · Data ultimo post: 02 ott 2023 · Sagi Welzman

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Sagi Welzman ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi 
 
I've tried this out
I got that the filters show the selectection in both filters but it had the rest of the unselected as well. 


Replication : 
I've set up 2 organization filters  and selected cascade prompt on both 

Expected : only the selected organizations should appear in both filters.(the drop list contains only the select organizations) 

Actual :  the selected organizations appear in both filters but all the rest of the unselected organizations appear below in the list 

What am I missing?  

Visualizza commento · Data ultimo post: 03 ago 2022 · Sagi Welzman

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Sagi Welzman ha commentato,

CommentoTeam members and groups

Hey @... 
I do not seem to have this in my admin side bar 
Is this gradually rolling out ?  

Visualizza commento · Data ultimo post: 14 set 2021 · Sagi Welzman

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Sagi Welzman ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Im all in 👍

Visualizza commento · Data ultimo post: 09 feb 2021 · Sagi Welzman

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Sagi Welzman ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hey @... 

try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory  

Although not a free app,  it works great 

I'm been using this for over a year and I highly recommend 

Please take into consideration that it's auto cc  which means you add first the cc in an organization  / user respectively in order to work. 

Sagi 

Visualizza commento · Data ultimo post: 26 giu 2020 · Sagi Welzman

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Sagi Welzman ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We've passesd this feedback as well several times.
The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom.
This will certainly speed up our work since our tickets usually have long threads, and scrolling all the way to the bottom is cumbersome.

Visualizza commento · Data ultimo post: 02 mag 2020 · Sagi Welzman

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Sagi Welzman ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Extremely needed !! 

Visualizza commento · Data ultimo post: 20 dic 2018 · Sagi Welzman

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