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Aleksey Kislov
Data ingresso 15 apr 2021
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Ultima attività 21 mag 2024
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Aleksey Kislov ha commentato,
All of a sudden, `?zat=true` stopped working. Something is broken on the Zendesk side.
Visualizza commento · Data ultimo post: 25 gen 2023 · Aleksey Kislov
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Aleksey Kislov ha commentato,
Thanks Tipene, that works.
Visualizza commento · Data ultimo post: 22 dic 2022 · Aleksey Kislov
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Aleksey Kislov ha creato un post,
Hello,
Is it possible to submit a ticket via ZAF methods (e.g. invoke)?
The use case would be to programmatically submit a ticket after calling `client.invoke('macro', ...)`, so that 1) a macro is applied to the ticket and 2) the ticket is submitted.
The reason `client.request` to update ticket API won't work as a workaround is because, during the update API call, the `AgentMacroReference` ticket audit event won't be created. It is created only when a macro is applied, and the submit ticket button is clicked manually by an agent.
Data ultimo post: 25 ott 2022 · Aleksey Kislov
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Aleksey Kislov ha commentato,
Awesome, thank you!
Visualizza commento · Data ultimo post: 04 mar 2020 · Aleksey Kislov
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Aleksey Kislov ha commentato,
Thank you for the article. It would be great to see actual code uploaded to GitHub, especially how partials.js looks like and how can one use Handlebars partials in the scope of HC theme.
Visualizza commento · Data ultimo post: 03 mar 2020 · Aleksey Kislov
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