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Julien SERVILLAT's Avatar

Julien SERVILLAT

Data ingresso 17 apr 2021

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Ultima attività 13 nov 2023

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Ultima attività di Julien SERVILLAT

Julien SERVILLAT ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I there, very good comment indeed !

That would be absolutely needed for many of my clients that use the widget. They need to control the translations precisely and this is why DC would be just perfect in those different configuration fields of the web widget (messaging) - thanks !

Visualizza commento · Data ultimo post: 16 ago 2023 · Julien SERVILLAT

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Julien SERVILLAT ha commentato,

CommentoWeb Widget - Documentation

Bonjour, dans le cas d'un centre d'aide multilingue, comment localiser le Titre et la Description du widget ? j'ai testé un DC mais il n'est pas pris en compte.

Visualizza commento · Data ultimo post: 11 ago 2023 · Julien SERVILLAT

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Julien SERVILLAT ha commentato,

CommentoUsing help center search

Hello Matt Farrington-Smith, yes we managed to setup the crawler with Confluence. Indexing of the article works, we are just finalizing the upgrade of the theme to include the correct placeholders to return the results of federated search.

Visualizza commento · Data ultimo post: 30 set 2022 · Julien SERVILLAT

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Julien SERVILLAT ha commentato,

CommentoUsing help center search

Hello, do you know if the search crawler can be used to index content in a Jira Confluence site ? Many thanks !

Visualizza commento · Data ultimo post: 12 lug 2022 · Julien SERVILLAT

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Julien SERVILLAT ha creato un post,

Post Feedback - Community Forums (Gather)

Hello,

just like categories and sections can be translated into different languages, could it be possible to translate Topics ?

I have tried Dynanic Content but this is not recognized...

I know that your reco is to have a topic in each language, but today with translation tools this is not a problem to mix languages inside a same topic, this also provides richer interactions for my users.

many thanks,

Julien

Data ultimo post: 21 dic 2021 · Julien SERVILLAT

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Julien SERVILLAT ha creato un post,

Post Feedback - Community Forums (Gather)

Hello,

unlike Categories and Sections in Guide, Posts cannot be localized in Gather : do you confrm ?

Do you plan an evolution, or what is your recommendation for multi-language usage of Gather ?

Thanks,

Julien

Data ultimo post: 24 nov 2021 · Julien SERVILLAT

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Julien SERVILLAT ha commentato,

CommentoAutres canaux de tickets

Bonjour,

est-il possible de passer automatiquement en statut Talk Absent ou Hors ligne dès lors que l'agent est en cours de conversation sur un Chat ?

Visualizza commento · Data ultimo post: 12 mag 2021 · Julien SERVILLAT

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Julien SERVILLAT ha commentato,

CommentoMultiple language support

H there,

can a end-user change his prefered language (in the en-user portal Guide) ?

This article only shows ho agents can setup their default language.

THanks

Visualizza commento · Data ultimo post: 11 mar 2021 · Julien SERVILLAT

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