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Vlad

Data ingresso 15 apr 2021

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Ultima attività 11 lug 2024

The Wise One - 2022Community Moderator

Zendesk Help Center developer - wladan@gmail.com

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Ultima attività di Vlad

Vlad ha commentato,

CommentoFormatting and customizing your email

Hey Vicky, have you tried like:

 

{{#if author.agent}}

fixed name

{{else}}

 {{author.name}}

{{/if}}

 

Visualizza commento · Data ultimo post: 11 lug 2024 · Vlad

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Vlad ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hey Jane Yim, yup, you can do different stuff depending on the current form. But what do you mean by removing the email field? It's mandatory so it can not be removed. You can just edit it but using javascript. 

So you will need a JS code that is going to work like this: if the current URL contains 12345 (12345 = your ticket form ID) => then change the text of the email label, or add a description under, or…


Bosko Kovacevic Hey mate, so you will need the “dynamic content” option, create an item called eg email-label, and add values for all languages you need. 
Then, create a JS code snippet, which will just replace the text needed. You can put the JS code on the “submit a request” page template, or in the JS file of the help center theme you use. 

Visualizza commento · Data ultimo post: 23 apr 2024 · Vlad

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Vlad ha commentato,

Commento nella community Developer - Zendesk APIs

I still need this :) 

Visualizza commento · Data ultimo post: 24 gen 2024 · Vlad

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Vlad ha commentato,

CommentoHow to manage the help center

Is there any way to pull related articles via ZD API? 
I need related article IDs in the help center DOM to take their section names. 💁🏻

Visualizza commento · Data ultimo post: 12 nov 2023 · Vlad

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Vlad ha commentato,

Commento nella community Q&A - Help center and community

Hey Katie, this should be what you are looking for. Using this liquid HTML, you can easily add a class to the current article from a list.

class="{{#is id ../article.id}}current-article{{/is}}"

Visualizza commento · Data ultimo post: 30 set 2023 · Vlad

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Vlad ha commentato,

CommentoZendesk messaging

"Working with the default messaging response"
- can a description field be added for "Response outside of business hours"? It seems essential to me.

Visualizza commento · Data ultimo post: 13 mag 2023 · Vlad

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Vlad ha commentato,

Commento nella community Q&A - AI and automation

Even if there is not option for avatar change, this can be custom-coded using javascript.

Visualizza commento · Data ultimo post: 11 mag 2023 · Vlad

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Vlad ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

My client has this issue, any ETA?

Visualizza commento · Data ultimo post: 18 apr 2023 · Vlad

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Vlad ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hey David, last part of your code should be
"test_email_dc_on_hc"}});

Instead of

"dc.test_email_dc_on_hc"}});

Visualizza commento · Data ultimo post: 28 mar 2023 · Vlad

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Vlad ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hey David, DC format should be in format:
{{dc "dc-name-here"}}

 

Visualizza commento · Data ultimo post: 24 mar 2023 · Vlad

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