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Amanda Black
Data ingresso 16 apr 2021
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Ultima attività 11 feb 2022
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Amanda Black ha commentato,
Noelle Cummings when viewing article settings, you can change the "Visible to" to be "Everyone". This would give access to anyone regardless of sign in status. :)
Visualizza commento · Data ultimo post: 11 feb 2022 · Amanda Black
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Amanda Black ha commentato,
Agreed - need this. I feel like it should go without saying why this would be needed to be controlled from an admin perspective. Especially as there is not a single agent that wants or needs these notifications as all of the offline messages show up in Zendesk Support and are sorted as needed via triggers. The notification feature in the Chat Dashboard isn't even a needed feature unless using Chat only.
Visualizza commento · Data ultimo post: 17 nov 2020 · Amanda Black
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Amanda Black ha commentato,
I agree. I just finished making a new dashboard and I set the dates as I did in insights and was not pleased to realize it doesn't save the set date ranges.
Any updates?
Visualizza commento · Data ultimo post: 06 feb 2020 · Amanda Black
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