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Jim Stratton
Data ingresso 16 apr 2021
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Ultima attività 04 dic 2023
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Ultima attività di Jim Stratton
Jim Stratton ha commentato,
Tony Wacheski> common text formatting available in support tickets
And even that wasn't implemented completely. I opened a ticket asking how to disable that...nope, can't.
Visualizza commento · Data ultimo post: 24 mar 2022 · Jim Stratton
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Jim Stratton ha commentato,
@James Henline - I opened a ticket with them, and you are correct. They confirmed there isn't a way to disable this.
Visualizza commento · Data ultimo post: 23 mar 2022 · Jim Stratton
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Jim Stratton ha commentato,
How does an individual agent (e.g., me) DISable this?
I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.
Visualizza commento · Data ultimo post: 08 mar 2022 · Jim Stratton
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Jim Stratton ha commentato,
That did help, thanks!
Visualizza commento · Data ultimo post: 10 dic 2021 · Jim Stratton
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Jim Stratton ha commentato,
Thanks for replying. I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away."
My question is how to do this in the new interface.
The links in that message didn't help me find a page to administer end users/customers.
Visualizza commento · Data ultimo post: 09 dic 2021 · Jim Stratton
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Jim Stratton ha commentato,
- In Support, click the Customers icon () in the sidebar.
Where, exactly, is "Customers"? This is what I see:
When I expand "People", I see how to get to the licensed users ("team members") but not the end users. The only option I see for "End users" is to configure them globally, not to find them individually.
Visualizza commento · Data ultimo post: 09 dic 2021 · Jim Stratton
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Jim Stratton ha commentato,
It took me a while to figure out how to edit an end user. Now, you have to use the general search for the end user and then select the users "tab". I think it would be more obvious to add "End users" as a choice under "Team" (e.g., along with "Team Members" and "Groups".)
Visualizza commento · Data ultimo post: 05 ott 2021 · Jim Stratton
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Jim Stratton ha creato un post,
Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.
The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have. Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added. There's no error message - it simply doesn't do it.
Data ultimo post: 12 ago 2021 · Jim Stratton
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Jim Stratton ha commentato,
Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...
Visualizza commento · Data ultimo post: 04 ago 2021 · Jim Stratton
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