Darren Stagnaro

Interesting, @zendesk product team, any chance you could share some details as to why we are seeing different results in the field? Is this something rolling out across different pods? I am using Chrome on a MAC.

Hello @Konstantin, not sure I am following. I still see all of the tickets showing the requester, so it's very much not resolved. Unless I am not aligned with what you are saying is resolved? See screenshot below from just today:

+1. We rely on subject to help track our open tickets. Requester is not unique enough for our operations and is a significant step backwards for how we manage our tickets. 

One thing we are noticing is that article filtering based upon title and URL is not unique enough. While we are using the description field, it would be good if federated search also supported the attribute to pull in tags (similar to how it works with Guide articles) to be able to present better search results.