Vlad Shlosberg

Hey Tom, many are using Foqal for this - https://www.foqal.io/integrations/zendesk you can set up one Zendesk account with the native Zendesk Slack bot, and any additional ones with Foqal. Probably depends on what you are trying to do, but Foqal has a really deep integration with Zendesk and is very flexible, so you can configure it to your use case. Happy to help you walk through it (you can book a quick demo on foqal.io)

Kelli - Option 1 around considering who the message is coming from is possible. I believe Zendesk uses a trigger to send updates to Slack. I believe you can modify that trigger and add additional conditions to check the author of the comment based on your criteria. However, i believe both options 1 and 2 are possible with Zapier - do you use that at all?

Kelli - are you trying to filter out the messages from being added to the Slack thread or from being stored in Zendesk? As in - do you want to consider who the message is coming from in Zendesk before adding it to the Slack thread, or do you want to consider who the message is coming from in Slack before adding it to the Zendesk ticket?

Hey Kevin Froleiks - 

You can either set it up so that all comments create tickets, only certain comments create tickets, or you can have the author of the message in Slack decide if that should be a ticket. You can also make the tickets bi-directional - so when an Agent updates the ticket in Zendesk, it updates the thread in Slack. However, I don't think a lot of that is possible in the native Slack<>Zendesk integration, for that you can also use Foqal - see the demo video here of how that looks: https://www.foqal.io/landing/slack-zendesk

Hey Jessica Chase - the Native Zendesk + Slack currently does not currently support multiple Zendesk accounts for a single Slack workspace. What companies typically do is use the native Slack+Zendesk integration for one of their Zendesk instances and use a 3rd party tool like Foqal (https://www.foqal.io/landing/slack-zendesk) for the other Zendesk + Slack instances.

Megha Joshi - What a lot of companies do if they need to support multiple Zendesk instances is use the native Zendesk<> Slack integration for one of their teams and use third party integrations for others. For example - Foqal 100% integrated with Zendesk and is often used by IT and HR teams to bi-directionally synchronize tickets between Slack and Zendesk. Check out:

Zendesk Integration: https://www.foqal.io/landing/slack-zendesk - (skip video to 00:35) 

Generally about support: https://www.foqal.io/solutions/helpdesk

Hope this helps

hey Anthony Amaro, if you want a bit more customization between Slack and Zendesk, Foqal.io does support displaying different Zendesk forms (or multiple forms) in different Slack channels. Also, keep in mind that those tickets are bi-directionally synchronized - so a message sent in Slack updates the Zendesk ticket and vice versa.

Here is a page that talks a bit more about the Slack + Zenesk integration if you like:
https://www.foqal.io/landing/slack-zendesk

Be happy to talk more about this and give a quick demo if you click the Book a Call button on that page.

hey Mike Carroll are you still looking for a Zendesk Slack integration that supports Shared Channels (Slack Connect) - we actually do support Shared Channels and create a bi-directional integration with Zendesk. So when a customer asks a question in Slack, we create a ticket in Zendesk. When you respond in the Zendesk ticket, it goes back to the customer in Slack. Our integration is foqal.io and https://www.foqal.io/landing/slack-connect if you want more help or if you book a demo, ill look out for you.