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Josine Pentin

Data ingresso 16 apr 2021

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Ultima attività 24 ago 2023

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Josine Pentin ha commentato,

CommentoSupporting multiple languages in Help Center

Our Help Center supports multiple languages, but not all the articles are translated yet. What is the best practice for modifying the URL address of referenced articles, within an article?  Should we always remove the '/en-us' in the URL address, OR will Zendesk automatically display the article based on the user's selected language?

Visualizza commento · Data ultimo post: 23 mag 2022 · Josine Pentin

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Josine Pentin ha creato un post,

Post Q&A - Apps and integrations

We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.


Can anyone recommend a similar product?

 

Thank you.

Data ultimo post: 14 dic 2021 · Josine Pentin

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Josine Pentin ha commentato,

CommentoEnd-user guide for Help Center

How can we allow the users to update the language setting in their profile?

Visualizza commento · Data ultimo post: 07 dic 2021 · Josine Pentin

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Josine Pentin ha commentato,

Commento nella community Developer - Zendesk APIs

Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine

Visualizza commento · Data ultimo post: 17 nov 2021 · Josine Pentin

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Josine Pentin ha commentato,

CommentoTicket basics

Hello,
When one clicks the User icon in the Context Panel, the following user fields are displayed:

Customer Name
Email
Phone
Time Zone
Language
Notes

How do we change what user fields are displayed here and in what order?

Thank you.

Visualizza commento · Data ultimo post: 16 nov 2021 · Josine Pentin

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Josine Pentin ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hello, Zendesk PM.
What is the latest update on this Feature Request?
Thank you.

Visualizza commento · Data ultimo post: 07 nov 2021 · Josine Pentin

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Josine Pentin ha creato un post,

Post Developer - Zendesk APIs

We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why? 

 

 

Data ultima modifica: 02 nov 2021 · Josine Pentin

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