Emma

Hi Vladan - thanks, yes that's what I meant! Appreciate the help! 

Anyone know if it's possible to change the text of the message and put the person's ticket ID in the text? i.e. "We’ve received your support ticket (#####)!"

Additionally, is it possible to change the look of the check mark to make it bigger/a different color? 

Perfect! Thank you!! Your tips have been saving my life recently! 

Hi Vladan,

Yes that's correct I guess! I didn't realize they were set to automatically show up in the Copenhagen theme. Sorry about that!

On a related note, do you know if there is a way to change the name of the section from promoted articles to something else, using the existing code? I tried changing this code to something else, and it just made the title disappear. :( 

 
{{t 'promoted_articles'}}

Okay, I might be totally misunderstanding. Do promoted articles automatically show on the help center home page? Because I removed the code, and one of them is still there! 

Hi Vladan! That does help, thanks!

However, when I pasted in your code, the 'Promoted articles' section showed up twice. Once directly under the categories, and once in the bottom-left corner of the page. 

Screenshot here: 

and my help center url is help.loseit.com if that helps (though I've removed the code for now). 

Ahh - perfect! Thanks for your prompt assistance, Vladan! 

I'm looking to add a section to my home page underneath the category buttons that displays most popular articles. 

I assumed that this functionality was available in Zendesk, but I'm not seeing an easy way to do it!

I'm okay with selecting the articles manually if I need to, but has anyone successfully done this with some custom code? I pretty much just want a section that says Most Frequently Asked Questions, and a list of 5-10 articles right on the home page. 

I haven't placed it anywhere yet because I wasn't sure where! 

This is the article URL: https://help.loseit.com/hc/en-us/articles/360011377794-Feature-Suggestions

This is the code I was thinking:

Hi Vladan. I'm using the Copenhagen theme and having the same issue as David. When you perform a search, the dummy article shows up and doesn't link to the external link like the category does. 

I tried using this code, but I wasn't sure where to put it. Could you tell me more specifically where this goes?