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Poch, Bonni

Data ingresso 16 apr 2021

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Ultima attività 03 mar 2023

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Poch, Bonni ha creato un post,

Post Feedback - Ticketing system (Support)
Idle Time Between Calls

I'm wondering if there is a way to calculate idle time between calls for agents. When monitoring voice or chat queues, we sometimes need to move bodies around. If we were able to see the last call or chat taken, we can better gauge the best conditions to move bodies around. 

Data ultimo post: 03 mar 2023 · Poch, Bonni

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Poch, Bonni ha commentato,

Commento nella community Feedback - Voice (Talk)
Community

We were trying to figure the same thing out this afternoon.  Without the warm transfer option for groups, we're at a disadvantage and the caller is basically put back into queue.  

Visualizza commento · Data ultimo post: 27 mar 2020 · Poch, Bonni

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