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Juan Battini

Data ingresso 16 apr 2021

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Ultima attività 22 ott 2021

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Ultima attività di Juan Battini

Juan Battini ha commentato,

CommentoCall routing, greetings, IVR, and recordings

what is the minimum length of the recording for it to be available? I have an agent who gets calls that don't last more than a minute (30-45 seconds) and she is getting this message. 

Visualizza commento · Data ultimo post: 06 ago 2021 · Juan Battini

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Juan Battini ha commentato,

Commento nella community Feedback - Voice (Talk)

We're also running into this and it's throwing off our metrics on Explore. If a similar feature is already implemented in Chat (agent is set to away after x consecutive missed chats) why can't the same be done for Talk 

Visualizza commento · Data ultimo post: 27 lug 2021 · Juan Battini

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Juan Battini ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We are having the same problem and are looking for a viable solution. Our customers are not willing to modify their NetSuite set up just to accommodate our Zendesk system

Visualizza commento · Data ultimo post: 22 giu 2021 · Juan Battini

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Juan Battini ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

yeah we need this asap. It would be nice to have some sort of version control for the dashboards so that you can go back to older versions. That automatically organize widgets completely skull fudged my dashboard :( 

Visualizza commento · Data ultimo post: 30 apr 2020 · Juan Battini

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