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Sara Bostwick

Data ingresso 17 apr 2021

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Ultima attività 09 mag 2023

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Sara Bostwick ha commentato,

Commento nella community Q&A - Tickets and email

Thank you, Dave!

That makes perfect sense. I will admit we've been overlooking tags up until lately while working on reconfiguring our instance. 

Visualizza commento · Data ultimo post: 14 ott 2021 · Sara Bostwick

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Sara Bostwick ha creato un post,

Post Q&A - Tickets and email

Is there an option allow the same value in multiple custom ticket fields. For example, we have multiple applications and different groups that administer them. There is a custom dropdown for each app with possible issues, this helps us keep everything categorized for analytics, and every app needs to have an option for 'Password Reset' . I'm working around the restriction by naming them slightly different, but at some point, my creativity will run out. I know it's possible this is a setting I missed but if not, it would be great for it to be an option. 

Data ultimo post: 13 ott 2021 · Sara Bostwick

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Sara Bostwick ha commentato,

CommentoMore integrations

The add-in used to work. Recently it stopped working because the digital signature is not valid. This was an important tool for our agents because we do not allow users to email tickets to our support group. Very sad to see this is no longer available. 

Visualizza commento · Data ultimo post: 21 apr 2021 · Sara Bostwick

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