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Kok Cheong Khoo's Avatar

Kok Cheong Khoo

Data ingresso 17 apr 2021

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Ultima attività 25 ott 2021

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Ultima attività di Kok Cheong Khoo

Kok Cheong Khoo ha commentato,

CommentoEnd-user guide for Help Center

Hi Zendesk team,

For the "Tracking your organization's support requests", I was not able to see the [Request] menu. How do I make this menu appear?

I only can see the [Requests] menu when I clicked on the link from the ticket response (e.g. https://aabbcc.zendesk.com/hc/requests/1001 but only see this ticket. I want to see all my requested tickets when I select [My activities].

I log in with an End-user account. (There is no difference even login with Admin account). Kindly advise if I have to make any setting change?

 

Thanks.

KC

Visualizza commento · Data ultimo post: 22 feb 2021 · Kok Cheong Khoo

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Kok Cheong Khoo ha commentato,

CommentoPublishing and sharing dashboards

Hi Support Team,

I am using Zendesk Support Professional and would like to share my dashboard with Light Agents. However, after I had set the Explore Default Role as "Viewer" and shared the dashboard to the Light Agents, they are not able to see the dashboard (showed blank page).

Can you advise me?

Visualizza commento · Data ultimo post: 05 gen 2021 · Kok Cheong Khoo

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