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David Templeton
Data ingresso 17 apr 2021
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Ultima attività 08 giu 2022
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Ultima attività di David Templeton
David Templeton ha commentato,
Is anyone else having problems with the "Hours since assignee update" condition? It's been part of an automation that I've used for 6 years, but seems to have stopped working recently.
The condition was set to (business) Greater than 16. I pressed the "Preview match for the conditions above", and nothing appeared. I changed it to 1 hour, then 0 hours, and still nothing. Once I removed it completely, tickets that hadn't been touched in OVER A MONTH appeared in the preview.
Visualizza commento · Data ultima modifica: 08 giu 2022 · David Templeton
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