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Riya

Data ingresso 16 apr 2021

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Ultima attività 27 ott 2021

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Riya ha commentato,

Commento nella community Q&A - Reporting and analytics
Community

I was coming across that error as well. It looks like `[tag]` needs to be replaced with `[Ticket tags]`

I've found this other comment to be more helpful: https://support.zendesk.com/hc/articles/360022186094/comments/360001857174

Quoted (and modified) here:

IF (([Ticket tags]="your_tag_name") AND ([Ticket tags]="your_tag_name_second") )THEN [Ticket ID] ENDIF

replace your_tag_name and your_tag_name_second with the tags you want to search for.

Visualizza commento · Data ultimo post: 10 nov 2020 · Riya

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