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Ben Jackson

Data ingresso 15 apr 2021

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Ultima attività 22 ott 2021

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Ben Jackson ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Not all heroes wear capes. Thank you Jonathan! We have a Zapier account, and will implement this hack!

 

Still super disappointing that Zendesk won't solve this problem.

Visualizza commento · Data ultimo post: 07 ago 2020 · Ben Jackson

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Ben Jackson ha commentato,

Commento nella community Feedback - Ticketing system (Support)

3 years on, and this is still a concern for multiple users, despite this being slated for development 'in the near future'.

If Zendesk can build a spam filter that can consume emails that have a 'no-reply' email, SURELY it shouldn't be too difficult to build a feature that consumes postmaster/non-deliverable notifications?

Why would I bother even using Zendesk if my email client can provide basic functionality that Zendesk seems to be unable or unwilling to replicate?

Honestly, give one of your developers two weeks of free time (maximum!) and I 'm sure they could build something usable.

Visualizza commento · Data ultimo post: 07 lug 2020 · Ben Jackson

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Ben Jackson ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Nicole,

Wondering if there are any further updates on this? I'm needy, and need closure :)

Visualizza commento · Data ultimo post: 11 giu 2019 · Ben Jackson

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Ben Jackson ha commentato,

Commento nella community Feedback - Ticketing system (Support)

That awkward moment when the Community Manager takes longer than 10 months to update you on the status of this feature.

Visualizza commento · Data ultimo post: 12 feb 2019 · Ben Jackson

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Ben Jackson ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Team,

What constitutes the 'near future'? This issue is a concern for our business as well, and the last update on this was over a year ago.

 

Cheers

Visualizza commento · Data ultimo post: 26 apr 2018 · Ben Jackson

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