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Chetan Kudalkar's Avatar

Chetan Kudalkar

Data ingresso 15 apr 2021

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Ultima attività 22 ott 2021

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Ultima attività di Chetan Kudalkar

Chetan Kudalkar ha commentato,

CommentoWriting formulas

Hi,

I did create it exactly same way as you mentioned but problem is  DATE_LAST([Ticket updated - Date]) returns me tickets last updated date. I want the date when customer last updated the comment.

 

Visualizza commento · Data ultimo post: 12 lug 2021 · Chetan Kudalkar

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Chetan Kudalkar ha commentato,

CommentoWriting formulas

I want to get the Last ticket update date for requester?

I need following fields:

Requester Name
Ticket Group
Last ticket update date
Last ticket created date

So each requester will have only one record, I tried many different ways but was not able to build the required matrix, can someone please help me to achieve this?

 

Visualizza commento · Data ultimo post: 08 lug 2021 · Chetan Kudalkar

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Chetan Kudalkar ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Why dont you provide a upload file facility when we are adding comment from Zendesk to Jira and vice-versa, as our team require to share the files between them.

Visualizza commento · Data ultimo post: 03 ott 2017 · Chetan Kudalkar

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