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Shawn Amsberry

Data ingresso 16 apr 2021

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Ultima attività 30 giu 2022

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Ultima attività di Shawn Amsberry

Shawn Amsberry ha commentato,

CommentoUsing themes and customizing your Help Center

I'm successfully able to autofill only one custom field in a ticket form using the script.js file.  My method is:
if(ticketForm == 7386956538260) {
$('.form-field.request_subject').hide(); // Hide subject
//Auto-fill fields//
$('#request_subject').val('Agency/Application SPOC change request');
$('#request_custom_fields_21608582').val('zendesk_assistance');
$('#request_custom_fields_21626618').val('User_Management_incl_Permissions_ID_Req_/_Passwd_Reset_etc');
$('#request_custom_fileds_21617267').val('Zendesk_Support_Portal');
}

My subject, a standard field, and field 21608582, a custom field, are auto-filling successfully.  The other two fields are not auto filling.  

Any insight?

Shawn A.

Visualizza commento · Data ultimo post: 30 giu 2022 · Shawn Amsberry

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Shawn Amsberry ha commentato,

Commento nella community Feedback - Ticketing system (Support)

At the Oregon E-Government Program we see the same thing.  Very similar circumstances where the vast majority of our end users are state employees of various agencies.  Some of those have malware checkers that cause the feedback to go bad without any action from the actual requester.  Maybe just changing the order of the feedback links on the satisfaction survey email?  I don't know but it causes inconsistencies in our data too.

 

Visualizza commento · Data ultimo post: 09 mar 2022 · Shawn Amsberry

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Shawn Amsberry ha commentato,

CommentoUsing themes and customizing your Help Center

Is it possible to autofill a field that is a dropdown menu field?  Or does that only work for text entry fields?  I can successfully hide fields on various forms and autofill text fields like the subject and description, but I have not been successful with drop menus.

Thanks!

Visualizza commento · Data ultimo post: 26 gen 2022 · Shawn Amsberry

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Shawn Amsberry ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Another vote of support for this kind of functionality.

We would use it quite a bit at the Oregon E-Government Program.

Thanks

Visualizza commento · Data ultimo post: 11 ago 2020 · Shawn Amsberry

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