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Adam Prince

Data ingresso 16 apr 2021

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Ultima attività 06 mag 2022

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Adam Prince ha commentato,

CommentoWeb Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

Visualizza commento · Data ultimo post: 18 mar 2022 · Adam Prince

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Adam Prince ha commentato,

CommentoTeam members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

Visualizza commento · Data ultimo post: 24 giu 2021 · Adam Prince

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Adam Prince ha commentato,

CommentoTeam members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

Visualizza commento · Data ultimo post: 23 giu 2021 · Adam Prince

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Adam Prince ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

Visualizza commento · Data ultimo post: 05 ott 2020 · Adam Prince

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