Dragan Djordjevic

Hi Keval Shah,

If I understand you correctly - in order to do this as you suggest, we would need to use some kind of additional tool that your company provides?

We would first like to understand if we can do this directly in Zendesk through triggers and native Slack integration.

Thanks

Hi,

I have a question regarding sending notifications to Slack - would it be possible to create some kind of a trigger for when the Slack notification will be sent? 

For example, we would like a certain Slack group to get an alert each time a number of total calls in queue reaches a certain number.

Thanks a lot for help!