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Lauren Mathews
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Ultima attività di Lauren Mathews
Lauren Mathews ha commentato,
Commento nella community Feedback - Ticketing system (Support)
Hi there,
it seems like this would be a bit of a no-brainer to add as a default setting as a follow up ticket would naturally be handled by the same group if not the same assignee. As it is right now it is easy for a ticket to get lost, or for agents to not be able to access follow up tickets and have to rely on admins to find them.
Major votes for adding this setting! :)
Thanks,
Lauren
Visualizza commento · Data ultimo post: 16 mar 2016 · Lauren Mathews
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