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Edwin Yeoh

Data ingresso 16 apr 2021

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Ultima attività 22 ott 2021

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Edwin Yeoh ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yay! Another feature requested in 2013 that has gone unanswered.

 

+1 for this please.

Visualizza commento · Data ultimo post: 02 gen 2018 · Edwin Yeoh

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Edwin Yeoh ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Adding my 2c to this because it looks like there's currently no audit logging (or displaying) for when changes are made to the SLAs. Had to track down someone who had access to change the settings, and ended up asking support to go though the logs for me (not an efficient use of support's time IMHO).

 

I'm sure there's other things that need to be addressed, but I just wanted to add this one to the list given that it's missing (and a feature that Zendesk has been rolling out for quite a while given that they are sunsetting the old SLAs very soon. It's somewhat disappointing that the new feature didn't have writing to a customer's audit log as standard as the new feature was implemented!) 

Visualizza commento · Data ultimo post: 01 ago 2017 · Edwin Yeoh

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