Dale

+1 please add this feature soon and also improve your Captcha.  We get 20-30 spam tickets per day (via ticket form), often from the same IP address.  No, we are not going to force our customers to sign-in to use our Support system. Thank you.

Can we hear an update from Zendesk about this issue?  I have invested money and time into our current software solutions and am not prepared to switch to using Magical Text Expander (which is not a solution at all to this problem).  I want to continue using TextExpander which runs perfectly in all other environments except for on the Zendesk Support Ticket pages.  It even works fine in this text box I am typing now.

Nick - I think your date of 3/15/21 is wrong.  I think for me, the issue started in early March 2022.  Up until then, TextExpander always worked perfectly with Zendesk

I also have a similar issue and this is seriously impacting my productivity.  Within the last few days, the application TextExpander no longer works correctly.  It works every else except for on Zendesk, just like Mira stated regarding Auto Text Expander.

Let me say again that TextExpander is not a Zendesk app, it is a standalone application for replacing small text snippets with any text as desired.  The developer will surely not make efforts to correct the problem when it is only affecting Zendesk users and something Zendesk did must have triggered the problem.

For me the issue is that the text that should be replaced remains rather than being deleted.  For example:

If I type 'xkr' normally it gets replaced with 'Kind Regards, Dale'

but now it gets replaced with "Kind Regards, Dalexkr' when using Zendesk Support.

I hope something can be done soon.  Thank you