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Patrick Kennedy
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Patrick Kennedy ha commentato,
Commento nella community Feedback - Ticketing system (Support)
I think this is super important feature that is currently lacking. Our managers would like to the ability to screen the feedback and decide when/how to share this with the agents rather than have the agents see it in the ticket. We may need to turn off the survey because of it since any agent in a group can see the comments for any other agent in that group. Is this by design?
Visualizza commento · Data ultimo post: 06 mag 2019 · Patrick Kennedy
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