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Kraven

Data ingresso 15 apr 2021

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Ultima attività 27 ott 2021

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Kraven ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

@Jeremy, as an e-commerce site with a relatively high volume of customer contacts through ZD, we've found that this process has not negatively impacted our NPS scores since we implemented this over a year ago. Wording is key of course.

The timeline we utilize is as follows. An automation sends a reminder after 48 hours for Pending tickets, and Solves at 72 hours. Solved tickets send an automated survey (with a SurveyMonkey link) at 5 days, and Closes the ticket at 7 days after Solve.

Visualizza commento · Data ultimo post: 27 mag 2015 · Kraven

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Kraven ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

We have something like this already in place. Another trick that helps to ensure that reps don't mistakenly set the wrong status is to have macros set the status for them.

Visualizza commento · Data ultimo post: 26 mag 2015 · Kraven

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