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Coilin Walsh

Data ingresso 15 apr 2021

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Ultima attività 22 ott 2021

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Ultima attività di Coilin Walsh

Coilin Walsh ha creato un post,

Post Feedback - Ticketing system (Support)
SLA full resolution time and impending breach color change.

Hi folks - I have a couple of quick feature requests for SLAs:

1. It would be really helpful to have a "Full Resolution Time" SLA.

2. I'm aware of the Automation notifications, but it would be a nice touch if you could set certain times before an SLA breach (30 mins, 1 hour, etc.) where the countdown would turn yellow.

Thanks!

Data ultimo post: 27 set 2017 · Coilin Walsh

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