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Wendi Mills

Data ingresso 15 apr 2021

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Ultima attività 17 ott 2022

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Ultima attività di Wendi Mills

Wendi Mills ha commentato,

CommentoReporting for Talk

Are call back included in the Incoming and Call Answered metrics? 

Visualizza commento · Data ultimo post: 17 ott 2022 · Wendi Mills

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Wendi Mills ha commentato,

Commento nella community Feedback - Voice (Talk)

I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents to maintain a specific set online time so that customer calls are answered in a timely matter. If I am not able to capture that data daily then I am not able to go backward and report on it. 

Visualizza commento · Data ultimo post: 22 ott 2018 · Wendi Mills

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