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Jason Neill
Data ingresso 15 apr 2021
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Jason Neill ha commentato,
Commento nella community Feedback - Ticketing system (Support)
This is very much a required Feature for Kinaxis. We require the ability to quantify the number of cases in a certain status. There is very much a need to have the status say one thing to the agent and another for the customer.
ie Agent- waiting on server Customer - In progress
There are certain steps we want to track to see why a case took a long time to close. We dont want to expose those reasons to the customer.
Visualizza commento · Data ultimo post: 25 mag 2017 · Jason Neill
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