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Liat Shefer

Data ingresso 15 apr 2021

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Ultima attività 22 ott 2021

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Liat Shefer ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Hi,

Thanks a lot for the answer. In our company, all agents answer all customer types. The difference in the service level is not the agent's level of knowledge but the SLA for answering customers. 

What I need is that when 3 customers open a chat at the same time, for example, the premium customer will be the first one to be addressed.

Thanks

Visualizza commento · Data ultimo post: 16 feb 2017 · Liat Shefer

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Liat Shefer ha creato un post,

Post Feedback - Chat and Messaging (Chat)

Hi there,

We have customer clubs in our company and we'd like our top club members to get to chat faster than the lower tier club members. At the moment, Zopim doesn't offer this functionality, but with the voters' assistance, we may be able to have this developed.

Data ultimo post: 16 feb 2017 · Liat Shefer

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