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Matthew Searle

Data ingresso 15 apr 2021

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Ultima attività 27 ott 2021

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Matthew Searle ha commentato,

Commento nella community Discussion - Tips and best practices from the community

I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.

Visualizza commento · Data ultimo post: 25 gen 2017 · Matthew Searle

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Matthew Searle ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set the tickets to solved without those fields?

If not, any suggestions for the best way to handle this?

I'm thinking that if the fields weren't filled out it could reopen but keep the bbs etc tags so that the agent can make the selection from the fields and then solve the ticket without interrupting the flow too much.

Visualizza commento · Data ultimo post: 11 giu 2015 · Matthew Searle

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