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Rüdiger Speidel
Data ingresso 15 apr 2021
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Rüdiger Speidel ha commentato,
Commento nella community Feedback - Help Center (Guide)
Hi Erin,
the main disadvantage is, that users see tickets in state "open" while the real state is "on-hold" and admin are waiting for support of third party. The next thing user does is, they call the admins and ask why there is no progress (ticket solving) for weeks and the admins have to explain, that they are waiting for third party support.
The best solution would be, if the states were configurable (drop down box).
Regards
Rüdiger
Visualizza commento · Data ultimo post: 15 gen 2016 · Rüdiger Speidel
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