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David Lewis

Data ingresso 15 apr 2021

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Ultima attività 14 feb 2022

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David Lewis ha commentato,

Commento nella community Q&A - Tickets and email

This is exactly what I was looking for.

Thanks

Visualizza commento · Data ultimo post: 25 ago 2015 · David Lewis

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David Lewis ha creato un post,

Post Q&A - Tickets and email

Our remote management system sends an email to our zendesk ticket queue.    All of the emails come from alerts@m-------.com    I would like to revise our response systems in zendesk to NOT send an email out to our agents when these tickets come in.    Also I would like Zendesk to not send a reply email back to alerts@m--------.com     

All other regular emailed tickets I would like to function as normal out of the box.

How can we do this?

Data ultimo post: 20 ago 2015 · David Lewis

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