Peter Birch

Hi Peter

The Busylight can play a ring tone on a incoming call, which is handled by the Busylight software or Busylight SDK running on the local machine.


We have not previously looked at integrating with Zendesk Talk, but reading through their documentation, it does not seem possible today.

In order for a integration between the Busylight software and Zendesk to be built, we would need to receive an event from zendesk, that there is a incoming call.

Looking through Zendesk Talk API documentation, it does not seem possible to receive such an event.

They do seem to support sending an event through setting up a trigger and notifying a HTTP target endpoint in the Zendesk web UI. 
But a ticket is first created when the agent accepts the incoming call and triggers are only executed when a ticket is created or updated.

It might be possible to do an integration in the future, if Zendesk exapnds their API to include an incoming call event.

Let me know if you have any questions.


Best regards
Jesper Brovang, The Busylight Team