System Message

Hello Dan,

Thank you for your update, I still no more have issue regarding authentication. I have no more error also. However the value from organisation filed is not copied to my ticket field.

 

Trigger will call an external target with this:

 

{
"ticket": {
"custom_fields": [{
"id": "{{custom_ticket_360006439420}}", // my custom ticket filed (type numeric)
"value": "{{ticket.requester.organization.custom_fields.customer_acv}}" //my org field (type numeric)
}]
}
}

And I created an HTTP target like that:
https://Domain/api/v2/tickets/{{id}}.json+-u+myemail@mydomain.com/token:MyToken

Instead of https://Domain/api/v2/tickets/{{ticket.id}}.json+-u+myemail@mydomain.com/token:MyToken

Do you know what is going wrong here?

Hello Everyone,

I tried to use the rules/workflow described here to copy an Org value to a ticket value without success.

These are my triggers and HTTP target:

 

Based on my rules, I want to notify an HTTP target with this trigger:

{
"ticket": {
"custom_fields": [{
"id": "{{custom_ticket_360006439420}}", // my custom ticket filed 
"value": "{{ticket.requester.organization.custom_fields.customer_acv}}" //my org field
}]
}
}

And I created a target like that:
URL is: https://MYDOMAIN//api/v2/tickets/{{ticket.id}}.json

 

However it i snot working, do you know why?