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Lu Miller
Data ingresso 16 apr 2021
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Ultima attività 01 dic 2021
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Lu Miller ha commentato,
Following up, we are currently testing a third-party app (https://www.zendesk.com/apps/support/quick-merge/) that has improved the merge process end-to-end, including defaulting to *not* notifying the user when merging tickets. Working with the developer, Cedric F. Jacob, has been smooth as well. The one downside is it doesn't allow you to merge tickets in any other state than Open (we sometimes like to merge tickets that are anything but Closed).
Visualizza commento · Data ultimo post: 30 apr 2018 · Lu Miller
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Lu Miller ha commentato,
Hi Nicole,
About 30 tickets/day where we uncheck the "Requester can see this comment" 100% of the time. Our peak month was 73/day. We limit the number of times someone can write in per day, so this number would be higher otherwise.
Thanks for collecting this info. Looking forward to seeing this prioritized sometime soon.
Visualizza commento · Data ultimo post: 31 gen 2018 · Lu Miller
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Lu Miller ha commentato,
We're in the same boat here at Pinterest. We'd love to see this addressed.
Visualizza commento · Data ultimo post: 12 dic 2016 · Lu Miller
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