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Ben Owen
Data ingresso 16 apr 2021
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Ultima attività 22 ott 2021
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Ben Owen ha commentato,
+1 for this feature! A lot of follow up tickets come from tickets solved by our tier 2 agents who aren't always checking for new tickets. The follow up ticket contains a link to the previous issue and all the tags, why can't it bring up the old assignee?
Visualizza commento · Data ultimo post: 07 gen 2019 · Ben Owen
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Ben Owen ha commentato,
+1 for this! With the usual rate of agent turnover, this issue pops up frequently for us. With chats being created as tickets in support as well I can't even see how this is useful for the way Zendesk is designed in terms of bringing all customer support channels together.
Visualizza commento · Data ultimo post: 23 nov 2018 · Ben Owen
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