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Julian Morsing
Data ingresso 16 apr 2021
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Ultima attività 22 ott 2021
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Ultima attività di Julian Morsing
Julian Morsing ha commentato,
Hi Nicole,
We have 16 employees with Zendesk, at we have had problems with skipping mails. If the employee got a difficult mail, they would skip it.
Therefore we wanted to make a report of skipped tickets, aswell as it being mandatory to enter a reason for skipping.
If we could have a day by day report for every agent and their skipped ticket, and could create a dashboard, it would be great.
/J
Visualizza commento · Data ultimo post: 26 mar 2019 · Julian Morsing
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Julian Morsing ha commentato,
+1
Visualizza commento · Data ultimo post: 22 mar 2019 · Julian Morsing
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Julian Morsing ha commentato,
We need this feature asap
Visualizza commento · Data ultimo post: 20 mar 2019 · Julian Morsing
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