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Sachin Kotekar

Data ingresso 16 apr 2021

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Ultima attività 13 gen 2023

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Ultima attività di Sachin Kotekar

Sachin Kotekar ha commentato,

CommentoSetting up Agent Workspace

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Visualizza commento · Data ultimo post: 12 gen 2023 · Sachin Kotekar

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Sachin Kotekar ha commentato,

CommentoTicket basics

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Visualizza commento · Data ultimo post: 11 gen 2023 · Sachin Kotekar

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Sachin Kotekar ha commentato,

CommentoAdditional ticket channels

Admins should be able to see the custom agent statuses in the Talk Dashboard and change the status, if required. It would be great to have this ability as soon as possible. Please advise.

Visualizza commento · Data ultimo post: 16 nov 2022 · Sachin Kotekar

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Sachin Kotekar ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Is there any update on this? When will we expect this feature to be released?

Visualizza commento · Data ultimo post: 02 nov 2022 · Sachin Kotekar

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Sachin Kotekar ha commentato,

Commento nella community Feedback - Voice (Talk)

I second that - is there an ETA on this?

Visualizza commento · Data ultimo post: 02 nov 2022 · Sachin Kotekar

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Sachin Kotekar ha commentato,

Commento nella community Feedback - Voice (Talk)

I second that. The both suggestions are great and we must have them as soon as possible.

Visualizza commento · Data ultimo post: 19 set 2022 · Sachin Kotekar

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Sachin Kotekar ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

I agree with Isac, is there any update on this feature? It has been three years since this was brought up to your attention.

Visualizza commento · Data ultimo post: 10 apr 2020 · Sachin Kotekar

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Sachin Kotekar ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Do you guys have an ETA? We really need this feature (ability to merge organizations) as soon as possible. Please advise.

Visualizza commento · Data ultimo post: 25 gen 2018 · Sachin Kotekar

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