Mohamed Katib

Hi Zendesk Team, 

What is the thinking behind the rolling range for Date/Time filter. I can set Rolling Range from 20/40/100 Days/Weeks to 2/5/10 Days/Weeks. It does not make any sense to me. I need to have a rolling range from previous 6 months, the Last 6 month setting include part of 1st month and part of current month. Please advise, 

Thank you

Mohamed

Hi, 

I was having similar issues and realised that the the issue was with the JSON.stringify of the data when including as part of the request. Therefore I did this, as an example,

payload = JSON.stringify({

{

    "ticket": {

        "custom_fields": [

              {"id": [your_Field_Id], "value": "yourValue"}

            ]

    }

}

});

let endPoint = `yourEndPoint`

let settings = {

      url: '/api/v2/' + endPoint,

      type: “POST”,

      cors: false,

      dataType: 'json',

      data: payload

   };

client.request(settings)

Others may have an explanation, but this works for me.

Hopefully this helps

Hi Prasad, 

The API Key does not seem to work, or I couldn't get it to work with Postman. Norman Nolasco kindly advised me of what to do and it has worked without any issues.  You have to change your Authorisation Type to 'Basic Auth', not intuitive and seems incorrect but it works. You'll need an profile set up in Zendesk with a valid email address. I have created an account just for API calls and given it the required role/privileges. 

Type: Basic Auth
Username: {email}/token
Password: {your_api_token}

I hope this helps

I would like a way to schedule a report for API activities for the last 24 hours to be sent to recipient who are monitoring on the API activities within Zendesk

I would like to find a way to schedule a report for API activities for the last 24 hours to be sent to recipient who are monitoring on the API activities within Zendesk. Any assist will be greatly appreciated.

Hi Norman,

Fantastic, this works perfectly.. nice one.

Hi Erica, thank you for the response.  I am unsure what type I should be setting in the Authorization tab in Postman.  I tried using API Key but no luck.  I also tried to use No Auth and added what yo have suggested to the header, again no luck.

Thank you

Regards

Mohamed

Can API token be used instead of Basic Auth in Postman as I wish to test the tokens. Thanking you in advance