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Darren Taylor

Data ingresso 15 apr 2021

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Ultima attività 07 gen 2025

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Ultima attività di Darren Taylor

Darren Taylor ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

Visualizza commento · Data ultimo post: 07 gen 2025 · Darren Taylor

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Darren Taylor ha commentato,

Commento nella community Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

Visualizza commento · Data ultimo post: 18 ott 2024 · Darren Taylor

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Darren Taylor ha commentato,

CommentoTicket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

Visualizza commento · Data ultimo post: 19 set 2024 · Darren Taylor

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Darren Taylor ha commentato,

CommentoGeneral questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

Visualizza commento · Data ultimo post: 11 giu 2024 · Darren Taylor

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Darren Taylor ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

Visualizza commento · Data ultimo post: 09 mag 2024 · Darren Taylor

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Darren Taylor ha creato un post,

Post Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

Data ultimo post: 01 mag 2024 · Darren Taylor

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Darren Taylor ha creato un post,

Post Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

Data ultimo post: 18 mar 2024 · Darren Taylor

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Darren Taylor ha commentato,

Commento nella community Q&A - Account and billing

What's going on? I raised this on 9th Jan.

Visualizza commento · Data ultimo post: 14 feb 2024 · Darren Taylor

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Darren Taylor ha commentato,

Commento nella community Q&A - Reporting and analytics

That's great. Thanks for the workaround.

Visualizza commento · Data ultimo post: 13 feb 2024 · Darren Taylor

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Darren Taylor ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

Visualizza commento · Data ultimo post: 12 feb 2024 · Darren Taylor

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