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Francisco Manalo
Data ingresso 15 apr 2021
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Ultima attività 27 ott 2021
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Ultima attività di Francisco Manalo
Francisco Manalo ha creato un post,
Issue
Digital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR.
End Goal
Need to create a web widget or CTA button with a talk number that supports IVR
Any workarounds/suggestions would be helpful!
Data ultimo post: 22 lug 2021 · Francisco Manalo
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Francisco Manalo ha creato un post,
Goal: Prevent agents from sending the same macros
Context: I can see the tag feature. However, we have so many tags, that it would make it difficult to pinpoint what macro it is linked to.
Question: Is there a way to view the macros used in a ticket for our agents to leverage real time?
Data ultimo post: 14 apr 2021 · Francisco Manalo
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Francisco Manalo ha creato un post,
Issue
Agents do not have a live update of how many tickets they have replied to
End Goal
Create a Dashboard in Explore that agents can view while working to gauge their daily performance
Data ultimo post: 12 mar 2021 · Francisco Manalo
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Francisco Manalo ha commentato,
Hello!
Would I be able to create a live ticket tracker by employee?
Visualizza commento · Data ultimo post: 10 mar 2021 · Francisco Manalo
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