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Pam Morrissey
Data ingresso 15 apr 2021
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Ultima attività 14 gen 2025
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Pam Morrissey ha commentato,
This is a great question and something we are trying to understand now that we are using custom status.
Can someone from ZD chime in?
Visualizza commento · Data ultimo post: 14 gen 2025 · Pam Morrissey
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Pam Morrissey ha commentato,
Chiming in here - Can we please have an update on this? We too are desperately in the position where we need this to get resolved to use the messenger tool/AI.
Thank you,
Pam
Visualizza commento · Data ultimo post: 26 giu 2024 · Pam Morrissey
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Pam Morrissey ha commentato,
Zendesk Support - Any news on this one? I agree with Alex. The existing sort is not logical.
Visualizza commento · Data ultimo post: 14 apr 2023 · Pam Morrissey
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Pam Morrissey ha creato un post,
We have a group of agents where their full resolution time is measured from the last assignment timestamp to the ticket solve timestamp. I am struggling with how to apply business hours versus calendar hours to the calculation. Does anyone have any ideas on how I can edit this calculation to account for business hours vs. calendar hours?
DATE_DIFF([Ticket solved - Timestamp],[Ticket assigned - Timestamp], "nb_of_hours")
Data ultimo post: 28 giu 2022 · Pam Morrissey
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Pam Morrissey ha creato un post,
We recently transitioned to the Agent Workspace and agents are reporting that once they update a ticket and save the status, the pop-up appears that there are unsaved changes to the ticket. Is anyone else experiencing this issue in the Agent Workspace and if so, what is the workaround?
Data ultimo post: 22 gen 2021 · Pam Morrissey
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