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Jay K

Data ingresso 15 apr 2021

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Ultima attività 14 dic 2023

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Jay K ha commentato,

CommentoUsing Built by Zendesk apps

Paxton Cooper Idea to move this app into the core product.  This functionality should be built into the field manager functions in the Admin panel 

Visualizza commento · Data ultimo post: 14 dic 2023 · Jay K

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Jay K ha creato un post,

PostZendesk AI EAP - Generative AI

Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

Data ultimo post: 06 dic 2023 · Jay K

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Jay K ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Chris Fassano  Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...

Visualizza commento · Data ultimo post: 04 ago 2022 · Jay K

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Jay K ha commentato,

Commento nella community Feedback - Ticketing system (Support)

@... Will you get this information added to a HC article?  Seems like a BIG gap in knowledge sharing with your customers. 

cc:  Jafar Al-Hassan

Visualizza commento · Data ultimo post: 04 ago 2022 · Jay K

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Jay K ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD?  

We use this app https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/ to hide picklist values we no longer want agents to use.  Works well.. 

Visualizza commento · Data ultima modifica: 03 ago 2022 · Jay K

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Jay K ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi.  Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/

 

Visualizza commento · Data ultimo post: 03 ago 2022 · Jay K

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Jay K ha commentato,

CommentoTicket customization

@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields... 

Visualizza commento · Data ultimo post: 23 feb 2022 · Jay K

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Jay K ha commentato,

Commento nella community Feedback - Admin Center

Agree, this should be added.  Surprise this takes months to implement? Seems like it should be pretty easy?

Visualizza commento · Data ultimo post: 12 gen 2022 · Jay K

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Jay K ha creato un post,

Post Feedback - Ticketing system (Support)

Couldn't really find the right board to make this post, so I picked one with more traffic. :)

We're looking to hire a Customer Service, Operations Manager - Tools and Process.  Please forward to anyone you might think would be interested. 

Cheers!

See job posting below. 

https://jobs.lever.co/molekule/1d21fc57-ea3d-43fb-a815-7bfa02cdc97f

 

Thx 

 

Jay

Data ultimo post: 01 mar 2021 · Jay K

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Jay K ha commentato,

CommentoUsing Built by Zendesk apps

@ZD team you should add tip about using the tag value instead of field value name for multi level fields in the HC article, instead of having to get frustrated when it doesn't work and then have to read this entire thread to find the answer.  See the post by Chris Fassano

Visualizza commento · Data ultimo post: 20 gen 2021 · Jay K

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