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Unai Roiz

Data ingresso 15 apr 2021

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Ultima attività 27 ott 2021

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Unai Roiz ha commentato,

Commento nella community Feedback - Ticketing system (Support)
Community

Hi Dean,

We need to use this SLA because is the way we use to prioritize our ticket in views. And the "Fist Reply time" is key in our Social Channels like WhatsApp.

Thanks,

Visualizza commento · Data ultimo post: 03 nov 2020 · Unai Roiz

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Unai Roiz ha creato un post,

Post Feedback - Ticketing system (Support)
Social Messaging - First Reply Time SLA (missing)

At this moment is not possible to have an SLA about "First Reply Time" in Social Messaging Tickets.

This particular SLA is very important, especially in this type of channel.

Data ultimo post: 02 nov 2020 · Unai Roiz

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