Serge BERTAINA DUBOIS

Hi Amisha, 
Sandbox is a good solution ;-)

Thanks,

Serge.

Hi Amisha !

Unfortunately without this option, we will not take the risk of using this EAP.

Thanks!
Serge.

+1
A must have !!

Hi all !

It seems possible to change the ticket status color of tickets on the requests page with css.
It works fine, but only the status category seems to be available.
Is it possible to change the color according to the customs status on the css?

Thanks for your help !

Serge.

Hello everyone!

Is there a way to limit the number of articles to display in the {{#each promoted_articles}} loop
I would ideally like to have at the top of my home page the last promoted article (all alone), and further down, in my page, all the articles.

Thanks for your help !
Serge.

Hi Anggara

Use Update Ticket Api :

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket

And Json : 

{"ticket": { "comment": { "body": "Internal comment \n Next Line comment", "public": false }}}

Or  :

{"ticket": { "comment": { "html_body": "Internal comment 
 Next line comment", "public": false }}}

"public" : false  do it.

Serge.

Hi Ercia,

Thank's for help.

Here is the returned body.

You have exceeded the rate limit for updating a single unique user. user email: xxxxxxxxx@xxxxxx  id:  external_id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I have hidden the email and the key.

I don't retrieve any JSON.
And the header is always the same.

friendships,

Serge.

Bad news Lucas...

I also tried to do this, but couldn't find anything.
I must therefore, like you, write the json for each field.
And if creation or deletion of a field, an update is necessary...

I have a target to test when I have more time:
Create a script (Python for me) which regularly lists (daily for example) all the custom fields and updates the trigger or the automation concerned.

A fun little workshop 😉

Friendships,
Serge.

Hi all ! 

I'm trying in my API calls to handle limits.
And so on a 429 return code, I try to retrieve the "Retry-After" information
As mentioned in the help: https://developer.zendesk.com/api-reference/introduction/rate-limits/#monitoring-your-request-activity

Unfortunately, the returned header does not contain this information:

{'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, deflate', 'Accept': '*/*', 'Connection': 'keep-alive', 'Content-type': 'application/json', 'Content-Length': '134', 'Authorization': 'Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx'}

And the returned json doesn't contain anything either.

Does anyone know where can i gets it?

Thanks !
Friendships,
Serge.

Hi Praveen,

Indeed, there is no API dedicated to automation actions.

A simple list of "Automations" (https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#list-automations) will allow you to find the actions.

Look at the json format of the automations:
https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#json-format
the "actions" element contains all of this.

friendships,
Serge.