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Uri Flores

Data ingresso 15 apr 2021

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Ultima attività 04 feb 2022

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Uri Flores ha commentato,

Commento nella community Feedback - Ticketing system (Support)
Community

Any update on this?

Visualizza commento · Data ultimo post: 23 mag 2019 · Uri Flores

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Uri Flores ha commentato,

Commento nella community Q&A - Reporting and analytics
Community

Hi Gentry,

I was able to use the Ticket Events Query.

Thanks,

Uriel

Visualizza commento · Data ultimo post: 23 mag 2019 · Uri Flores

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Uri Flores ha commentato,

Commento nella community Q&A - Reporting and analytics
Community

Hi Gentry,

Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.

Thanks,

Uriel

Visualizza commento · Data ultimo post: 23 mag 2019 · Uri Flores

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Uri Flores ha creato un post,

Post Q&A - Reporting and analytics
How to calculate full resolution time in hours and days in explore

Hello

Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore?

Thanks,

Uriel

Data ultimo post: 16 mag 2019 · Uri Flores

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Uri Flores ha commentato,

Commento nella community Discussion - Tips and best practices from the community
Community

Got it. I was able to to create all the steps, but for some reason the trigger is not cc'ing the user with the added email address in step 3.

Visualizza commento · Data ultimo post: 07 mag 2019 · Uri Flores

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Uri Flores ha commentato,

Commento nella community Discussion - Tips and best practices from the community
Community

Gotcha. I copied the URL with the place holder and got the following error:

Thanks,

Uriel

Visualizza commento · Data ultimo post: 29 apr 2019 · Uri Flores

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Uri Flores ha commentato,

Commento nella community Discussion - Tips and best practices from the community
Community

Hi Brett,

Thanks for your response. I was referring to the URL itself. Is the URL targeted to a specific ticket? 

Thanks,

Uriel

Visualizza commento · Data ultimo post: 29 apr 2019 · Uri Flores

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Uri Flores ha commentato,

Commento nella community Discussion - Tips and best practices from the community
Community

I have a question, where do I refer my URL link in step 4?

Visualizza commento · Data ultimo post: 26 apr 2019 · Uri Flores

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Uri Flores ha commentato,

Commento nella community Q&A - Help center and community
Community

How would I edit the header to show differently in a different page?

Visualizza commento · Data ultimo post: 22 gen 2019 · Uri Flores

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