Ricerche recenti


Nessuna ricerca recente

Chin Lancelot's Avatar

Chin Lancelot

Data ingresso 13 mag 2021

·

Ultima attività 26 ott 2021

Seguiti

0

Follower

0

Attività totali

6

Voti

0

Abbonamenti

3

PANORAMICA ATTIVITÀ

Ultima attività di Chin Lancelot

Chin Lancelot ha commentato,

CommentoGeneral questions about live chat

How can I search for a chat with chat ID?

The screenshot below from explore illustrates that a chat was assisted by couple agents.

In support the ticket events I found only ona agent engaged in this session.

So what's going on with the others? How can I see the details?

Visualizza commento · Data ultimo post: 08 mag 2021 · Chin Lancelot

0

Follower

0

Voti

0

Commenti


Chin Lancelot ha creato un post,

Post Q&A - Tickets and email

How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally contacted us via line.

Data ultimo post: 26 apr 2021 · Chin Lancelot

0

Follower

3

Voti

2

Commenti


Chin Lancelot ha commentato,

CommentoThird party and social messaging channels

I followed all the step in this article, but the message I send to the line accnout does't not appear in zenDesk support.

I double-checked my configuration in line developer center.

However, we did add another line account in Channel integrations with LINE OA~, and that works. But those tickets do not count in chat explore.

Visualizza commento · Data ultimo post: 22 apr 2021 · Chin Lancelot

0

Follower

0

Voti

0

Commenti