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Kathy

Data ingresso 16 mag 2021

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Ultima attività 19 lug 2023

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Kathy ha commentato,

CommentoManaging Talk

Hi,

Is there a way to limit which group has access to call recordings?

Thanks!

Visualizza commento · Data ultimo post: 03 feb 2023 · Kathy

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Kathy ha commentato,

Commento nella community Feedback - Ticketing system (Support)

This is a critical feature, any updates? Other than seeing macros via QA, I don't have a way to see what all is being used. We do a yearly review of our brand voice and would love to export all macros.

 

Visualizza commento · Data ultimo post: 16 nov 2022 · Kathy

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Post Feedback - Ticketing system (Support)

I'd love to see an option to make the Subject field on a ticket read only for Agents. We have run into instances of accidental copy/paste, etc. and the subject line is changed. There is no reason to have the subject line changed in our organization and has led to duplicate tickets, information going the customer that shouldn't. 

 

Data ultimo post: 22 lug 2022 · Kathy

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